• Android version- 3.0.0 and above
• IOS Version - 4.8 and above

- Google Play Store
- Apple Store


• Website
Please visit the link below to access EPIC ON through a desktop.
- https://www.epicon.in

You can send in your queries by selecting the contact us option available on the website/ App or you can write to us at epicon@in10media.com

• - Open the app
  - Tap on the menu bar
  - Go to 'Subscribe’ to see a list of available plans
  - Select the plan of your choice and hit 'Pay Now'
  - Select a payment option and click on the 'Continue to Pay' button
  - Enter the necessary details and proceed.
  

• - English, Arabic, Bengali, etc on Website , Android App, IOS App
  

• To change the language go to settings and select the desired display language

- You can add your favorite content to your my list

• - You can select the content of your choice and click on the 'Add to my list icon' displayed below the content.

• - To access content from your list you will have to tap on the Profile icon and select My List

- -You will be able to stream downloaded content only till your subscription is active.

• To view your payment history please follow below steps.
• Click on the Profile icon > User ID > My Wallet > History

• Please make sure you are logged in on the same account you bought the subscription from.
• If you are asked to subscribe even after using the correct account, please get in touch with us via the Contact Us link on the app/website.
• Please make sure to attach the transaction receipt of your subscription in your email.

• We have TWO modes of signing in on EPIC SHORTS.
  • - Email ID
  • - Mobile Number
• Use any of these methods to sign in on EPIC SHORTS.
• To sign in, click on the Profile icon on the website/app.
• Click on the Log In button, select any of the mentioned options to login using OTP on EPIC SHORTS

• EPIC SHORTS does not offer a refund policy. A one-time subscription, once availed of, cannot be refunded.
• However, in case your EPIC SHORTS subscription is set on auto-renewal, you can disable it for the next cycle. This will ensure that your subscription isn’t renewed once the current subscription period ends.

Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions. We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@in10media.com. Do provide us with the details** mentioned at the end of this answer. A couple of quick checks that you will need to perform at your end before you report the issue to us:

• a. Have you enabled all necessary permissions for the EPIC SHORTS app on your device?It needs Phone/SMS/Messaging and Storage permissions. Offline downloads will need Storage permission. To verify permissions, follow these steps: Go to Settings > Apps. Scroll down till you see EPIC SHORTS and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).
• b. Have you installed any customized themes?Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.

  Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.

• **Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, EPIC SHORTS App Version. If possible, also send us a screenshot of your 'My Account' page.